Refunds and cancellation

Last updated: 28 August 2026

1. Principle

This policy applies to subscription payments made to Braxelune Studio LLC for the MARGINO software. It is intentionally neutral and fair, in line with card-network rules and Stripe requirements: a customer must be able to understand how to get a refund.

2. Demo — no payment

A demo request is free. No payment method is required to discover the product. There is nothing to refund until a subscription has been paid. (demo request)

3. How to cancel a subscription

1. Send an email to contact@margeino.com from the account address, with the store name.
2. State clearly that you want to cancel the subscription.
3. We confirm cancellation by email. Access stays active until the end of the period already paid.

To avoid an automatic renewal, the request must reach us before the renewal date. After that date, the next period may already be charged; it is then handled under the refund rules below.

4. When a refund is granted

We refund in the following cases:

• First payment, 14 days — if you cancel within 14 days of the first subscription payment and the workspace has not been used substantially (for example: a large volume of real orders, mass syncs already launched), we refund that first payment.
• Error or double charge — full refund of the amount wrongly charged.
• Prolonged service unavailability — if a major incident attributable to the publisher makes the service unusable for an abnormal period, a credit or a pro-rata refund of the impacted period may be granted.
• Unwanted renewal reported promptly — if you contact us within 7 days of an automatic renewal you did not intend to continue, and use of the new period stayed minimal, we review a refund of that period.

5. When a refund is not due

• A period already consumed beyond the 14-day window of the first payment, while the service worked.
• Mid-period cancellation after normal use: access continues until the end date, with no refund of the remainder, except a commercial gesture we may grant case by case (for example unused full months).
• Breach of the Terms (fraud, unlawful use, prior non-payment).
• Network, FX or bank fees that we do not control.

6. How to request a refund

1. Write to contact@margeino.com.
2. Include: account name, email, date and amount of the payment, reason.
3. We acknowledge receipt and typically reply within 5 business days.
4. If the refund is accepted, it is returned to the original payment method via Stripe, generally within 5 to 10 business days depending on your bank.

7. Card disputes (chargebacks)

Before opening a dispute with your bank, contact us: most cases (double charge, renewal, access) are resolved faster with a Stripe refund. A card dispute can trigger fees and a temporary account freeze during the investigation.

8. Contact

Braxelune Studio LLC
30 N Gould St Ste R, Sheridan, WY 82801, United States
contact@margeino.com
+1 316 361 8584